ISPA Winner 2018 17 years of Krystal

Managed WordPress Hosting

Designed and developed by Krystal, Onyx is our Fully redundant 100% NVMe SSD platform, and the new standard in Managed WordPress Hosting.

Get Started Today Powered by Onyx
Powered by Onyx

Key features

The platform of choice for developers who are looking for flexibility and performance.

Free Migrations

Free Migrations

Wherever you’re moving from, we provide easy-to-use tools to move your site over to Onyx. Or, if you’d prefer, we’ll migrate your site to Onyx for you, free of charge.

Fully Managed

Fully Managed

Our UK-based support team of WordPress experts are here to help with any issues or queries you may have.

High Availability

High Availability

Shared storage architecture, load balanced containers and site data replication - Application-Level High Availability is provided as standard.

LiteSpeed Caching

LiteSpeed Caching

We store cached copies of your pages directly on our edge load-balancers to ensure optimal response-times.

Fully Scalable

Fully Scalable

We don’t limit resource usage, so we can support your site as it grows.

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60-day money-back guarantee

If you’re not entirely happy with your purchase then simply let us know within 60 days and we'll refund you in full.

Onyx Features

WordPress Hosting Plans

From the individual blogger to managing a portfolio of sites - Onyx has a package to suit.


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Onyx: Managed WordPress Hosting Personal

Personal

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Pro

Pro

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Business

Business

Get started

Agency

Agency

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Monthly Price £14.99 £34.99 £99.99 £199.99
Yearly Price £149.99 £349.99 £999.99 £1999.99
Features
Included as standard

High Availability Application level HA
The Onyx platform provides high-availability (HA) as standard for all plan levels. We've built Onyx to be resilient with your site stored in multiple containers and fully redundant web servers and database clusters.

LiteSpeed Caching World's fastest WordPress host
Wordpress on Onyx is fast - it's designed that way, with high performance NVMe SSD storage for both web and database servers. Sites on Onyx are cached by default and from Pro and above we also include a CDN allowance. We test regularly against a number of competitors and we are up to 200% quicker.

Number of live sites 1x WordPress site (Upgradable to 2 sites ) 1x WordPress site (Upgradable to 5 sites ) 10x WordPress sites (Upgradable to 20 sites ) 25x WordPress sites (Upgradable to 100 sites contact us for details)
Visitors 20,000 Visits per month 50,000 Visits per month 250,000 Visits per month 1,000,000 Visits per month (Need more? contact us for details)
NVMe SSD storage 5GB 10GB 50GB 200GB
Staging/test sites 2 per site 3 environments in total 2 per site 3 environments in total 2 per site 3 environments in total 2 per site 3 environments in total
Backups Daily Hourly Daily Daily
CDN - 50GB Per month 100GB Per month 300GB Per month
Instant Setup Yes Yes Yes Yes
Add-ons
Email

£4.99 a month / £49.99 a year, per domain
With our mail add-on you can create unlimited mailboxes and forwarders on a per domain basis. Each add-on supports 10GB of disk space as standard, POP3/IMAP connectivity, webmail access and our powerful SpamExperts filter.

Questions?

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.

Start a live chat Knowledgebase

Call us: 020 8050 1337 (Monday–Friday 9am – 8pm)

The world's Fastest WordPress Hosting

We tested our WordPress hosting platform against some of the biggest names in WordPress hosting. The graph below shows the results of our testing. Onyx is twice as fast as some of our leading competitors!


Onyx

Personal Plan

300.63

Requests per second

WP Engine

Startup Plan

237.43

Requests per second

SiteGround

GoBig Plan

209.43

Requests per second

Kinsta

Starter Plan

174.82

Requests per second

GoDaddy

Ultimate Managed WordPress Plan

151.50

Requests per second

Test Methodology

Each service has been tested using the Siege stress tester from a system within DigitalOcean's London datacentre.

Testing involved two rounds. In each round, 10 concurrent requests to a default WordPress homepage were generated as quickly as they could be processed over the course of 1 minute, repeated 3 times, then with the average result of the 3 tests being taken.

The first round tested cached responses using the provider's default/recommended caching utilities enabled, the second round tested uncached responses with caching disabled to simulate requests to dynamic, uncacheable content. The results of these two rounds were then averaged together to represent a 50% mix of cached/uncached requests.

Powered by LiteSpeed

We make use of caching using LiteSpeed ADC to deliver content to your visitors as rapidly as possible. LiteSpeed stores cached copies of your pages directly on our edge load-balancers to ensure optimal response-times. This is coupled with a plugin within your WordPress install to allow you to make tweaks to the caching setup, and ensure the cache is updated immediately whenever you make changes to your website.

Powered by LiteSpeed
DDoS Protection - Security as standard

DDoS Protection - Security as standard

Our entire network is protected by over 1,000Gbps of DDoS protection. Unlike many DDoS protection systems we don’t simply drop all traffic to the affected target to preserve the rest of the network. We actively scrub malicious traffic only, to ensure that even if your site’s being targeted, it stays online.

NVMe SSD Storage

Ultra-fast loading with NVMe SSD-based storage cluster

Onyx doesn’t rely on local storage - we store multiple copies of your WordPress file data on a globally-accessible NVMe-based storage cluster for optimal latency. While allowing your data to be accessed from any host. This way, Onyx is not reliant on any single host node for data access, your site’s containers can run from any machine to address your storage.

NVMe SSD Storage

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60-day money-back guarantee

If you’re not entirely happy with your purchase then simply let us know within 60 days and we'll refund you in full.

Onyx FAQs

We’ve designed Onyx to be intuitive and easy to use, but we also appreciate you may have some questions. Please take a look at the FAQs below as we may well have it covered already. If your question isn’t answered please do hop on chat, or drop us a support ticket.


Onyx is a managed high-availability platform. We monitor the servers and ensure that your site is always available and online. We monitor the resources sites are using and can scale the containers if required to add more capacity.

A managed platform also means we’re here to help if you get stuck or have any questions – we can assist with anything from platform-related queries such as caching configuration to WordPress plugin recommendations.

Can I disable auto-updates?

Yes. There are plugins that allow you to configure what updates happen automatically (WordPress core, minor/security updates, plug-in, theme & translation).

You can also add the following to your wp-config.php file - which will disable core updates.

define( 'AUTOMATIC_UPDATER_DISABLED', true );

However, we strongly recommend not disabling automatic updates. If the sites software versions become out of date you may be exposed to security risks.

What are the default resources per container?
Memory

All plans 1Gb of memory

CPU

All plans 1 CPU Core

Storage
  • Personal - 5Gb
  • Pro - 10Gb
  • Business - 50Gb
  • Agency - 200Gb
What does the pre-installed LiteSpeed Cache plugin do?

The LiteSpeed Cache plugin we install manages the caching and CDN (where enabled) for your site - whilst we have set defaults which should work well for the majority of sites, we can help configure the settings if the defaults aren’t looking to be optimal for your site’s configuration.

How do I use different plugins?

From your WordPress dashboard, Plugins > Add New. You can then either search the WordPress repository for the plugin or upload a plugin zip file.

Are there any banned plugins?

There are no specifically banned plugins but we would draw your attention to the Onyx Terms & Conditions regarding abuse.

We strongly recommend not using other caching plugins. The default plugins installed should ensure your site works well and caches appropriately. You may wish to use a plugin to minify or combine your javascript and/or CSS - if this is not handled directly by your theme.

Your package includes backups but we understand you may wish to take your own additional backups. We encourage this however please ensure you use a plugin that saves your backups off-site. Your Onyx plan is for web hosted files only - it is not for backup or other file storage.

See Onyx T&C's regarding abuse.

How many live and staging sites can I run?

You can run live sites up to the number of sites your package allows. For each live site you can have up to two simultaneous staging sites.

What about email?

Onyx is a dedicated performance Content Management System (CMS) hosting platform.

We recognise that email is important and as such we have a per domain email add-on that gives 10Gb of space with unlimited mailboxes & forwarders. Email is hosted on separate servers to the Onyx platform and includes SpamExperts filtering.

The email add-on and number of domains can be selected in the Onyx cart during checkout and also directly through the .

How do I force SSL?

SSL can forced within the domains section of the Onyx Portal. We've written a guide explaining how to do this: How to force HTTPS (SSL) on your Onyx Site.

Yes, absolutely – you’ve got full access to the LiteSpeed Cache plugin's caching settings, but if you're unsure on the best setup for your site, just let us know and we'll take a look over it!

We set each site's PHP/WordPress memory limit to 256MB per request by default. This value should handle pretty much all instances of WordPress quite happily however we do provide access for you to update this as needed. You can do so by specifying a different limit via a .user.ini configuration file or contacting support for assistance.

Where are error logs written to?

Both the web server and PHP error logs are available to view via 'Stats & Analytics' from the left hand site menu by selecting 'Error Log'.

How do I use a different theme?

From your Wordpress dashboard, Appearance > Themes > Click ‘Add New’. Please ensure your theme is directly inside the zip file you upload. Sometimes themes are double-zipped and you will need to unpack and re-zip just the theme directory.

What PHP versions & modules are supported?

Onyx currently supports the following PHP versions: 5.6, 7.0, 7.1, 7.2, 7.3, 7.4

PHP memory limit 512Mb

Most standard PHP modules are installed.

Should you wish to alter any PHP limits or settings you can do so by modifying the .user.ini file.

If you have an issue that you believe may be caused by a setting, limit or missing/not supported module please log a support ticket.

What PHP limits are in place?

All PHP limits are set sufficiently high that all sites should work as expected. If you have an issue that you believe may be caused by a PHP setting or limit please log a support ticket.

What happens if I exceed my plan visitor count?

We’ve currently put in place soft limits for visitor count. We will send you a message to let you know you are hitting your plan limit and that you should consider upgrading to a plan with a higher visitor limit. We don’t charge ‘overages’.

What about migrating from my existing provider?

We have a migrator called KARMA (Krystal Assisted Retrieval and Migration Assistant) - that will allow you to migrate any existing WordPress site to Onyx.

Does Onyx include SSL?

Yes it does. A FREE SSL certificate can be applied to every domain hosted under your cloud hosting plan; enables you to use https:// on all your websites at no extra cost.

Transparent, honest support

Our 100% in-house support is ready to assist...

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.

Some more stats from the past 7 days

7 hours

Avg ticket resolution time

6 minutes

Avg call duration

1,441

Live chats

56%

Tickets solved in 1 response

30 seconds

Target hold time

14 minutes

Avg Chat duration


Live
See how we're honest & transparent in everything we do.

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