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Terms and conditions

In short: they basically say—be fair to us, and we'll be fair to you.

Third Party Processor List

Please see in the table below a list of all our External Third Parties who may process your data, subject to the controls listed in our Privacy Policy.

This version of our third party processor list was last updated on 18th January 2022.

NameType of ServiceData Processed
Xero Limited

Accountancy Software

Identity Data, Financial Data, Transaction Data

VCS Accountancy Ltd

Accountants

Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.

MHA Larking Gowen

Accountants

Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.

Stripe

Payment Processor

Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software.

PayPal

Payment Processor

Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software.

GoCardless

Payment Processor

Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software.

Google (Analytics, Drive, Tag Manager; etc)

Cloud based documentation software, storage & analytical

Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Technical Data. Aggregated Data in occasional instances on internally-shared documents and analytics tools

Microsoft OneDrive

Cloud based documentation software and file hosting

Identity Data, Contact Data, Profile Data.

Adobe (Adobe Sign)

Electronic Document Signing/Storage

Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures.

PandaDoc Inc

Electronic Document Signing/Storage

Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures.

MaxMind Inc.

Fraud Prevention

Identity Data, Contact Data, Transaction Data, Technical Data. If fraud verification / prevention is required.

FULL Creative (AnswerConnect)

Telephone Answering Service

Identity Data, Contact Data

MoneyPenny

Telephone Answering Service

Identity Data, Contact Data

Enom Inc.

Domain Name & SSL Services

Identity Data, Contact Data.

OpenSRS

Domain Name Services

Identity Data, Contact Data.

Nominet

Domain Name Services

Identity Data, Contact Data.

Netistrar

Domain Name Services

Identity Data, Contact Data.

BunnyCDN

Content Delivery Network

Identity Data, Contact Data, Technical Data,

Chartio

Cloud Based Data Analytic Tool

Aggregated Data and occasionally, small amounts of Personal Data used only very occasionally in the course of carrying out statistical analysis.

Mango Technologies Inc (ClickUp)

Project Management Software

Identity Data, Contact Data, Transaction Data rare instances of sharing for project management and internal internal improvements

NextRoll, Inc (AdRoll)

Retargeting / Remarketing

Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Aggregated Data.

Taboola, Inc (AdRoll)

Retargeting / Remarketing

Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Aggregated Data limited to those using our krystalhosting.com site

Slack Inc

Live Chat Service

Identity Data, Contact Data, Technical Data, Profile Data for internal messaging that might include customer name and email details for the purpose of support

Intercom Inc.

Live Chat Service

Identity Data, Contact Data, Transaction Data, Technical Data, Profile Data, Usage Data. Financial Data, and other types of data not otherwise listed, may also be recorded should the customer happen to provide it during the live chat.

MailChannels Corporation (MailChannels)

Cloud Based Mail Services

Identity Data, Contact Data, Technical Data, and Usage Data. Any email message sent to or from a MailChannels enabled Krystal Hosting server used solely for the purpose of email screening, which may also include the email address of the sender and recipients, plus the sender's IP Address.

Krystal