Terms & Conditions

In short: they basically say—be fair to us, and we'll be fair to you.

Third Party Processor List


Please see in the table below a list of all our External Third Parties who may process your data, subject to the controls listed in our Privacy Policy.

This version of our third party processor list was last updated on 24th September 2021.


Name Type of service Data Processed
Xero Limited Accountancy Software Identity Data, Financial Data, Transaction Data
VCS Accountancy Ltd Accountants Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.
MHA Larking Gowen Accountants Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.
Stripe Payment Processor Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.

When payments are made using this software.

PayPal Payment Processor Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.

When payments are made using this software.

GoCardless Payment Processor Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data.

When payments are made using this software.

Google (Analytics, Drive, Tag Manager; etc) Cloud based documentation software, storage & analytical Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data.

Aggregated Data in occasional instances on internally-shared documents and analytics tools

Microsoft OneDrive Cloud based documentation software and file hosting Identity Data, Contact Data, Profile Data.
Adobe (Adobe Sign) Electronic Document Signing/Storage Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures.
PandaDoc Inc Electronic Document Signing/Storage Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures.
MaxMind Inc. Fraud Prevention Identity Data, Contact Data, Transaction Data, Technical Data.

If fraud verification / prevention is required.

FULL Creative (AnswerConnect) Telephone Answering Service Identity Data, Contact Data
MoneyPenny Telephone Answering Service Identity Data, Contact Data
Enom Inc. Domain Name & SSL Services Identity Data, Contact Data.
OpenSRS Domain Name Services Identity Data, Contact Data.
Nominet Domain Name Services Identity Data, Contact Data.
Netistrar Domain Name Services Identity Data, Contact Data.
BunnyCDN Content Delivery Network Identity Data, Contact Data, Technical Data,
Chartio Cloud Based Data Analytic Tool Aggregated Data and occasionally, small amounts of Personal Data used only very occasionally in the course of carrying out statistical analysis.
Mango Technologies Inc (ClickUp) Project Management Software Identity Data, Contact Data, Transaction Data - rare instances of sharing for project management and internal internal improvements
NextRoll, Inc (AdRoll) Retargeting / Remarketing Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Aggregated Data.
Slack Inc Live Chat Service Identity Data, Contact Data, Technical Data, Profile Data for internal messaging that might include customer name and email details for the purpose of support
Intercom Inc. Live Chat Service Identity Data, Contact Data, Transaction Data, Technical Data, Profile Data, Usage Data. Financial Data, and other types of data not otherwise listed, may also be recorded should the customer happen to provide it during the live chat.
MailChannels Corporation (MailChannels) Cloud Based Mail Services Identity Data, Contact Data, Technical Data, and Usage Data. Any email message sent to or from a MailChannels enabled Krystal Hosting server used solely for the purpose of email screening, which may also include the email address of the sender and recipients, plus the sender's IP Address.
The Rocket Science Group LLC (MailChimp) Email Service Identity Data, Contact Data, Marketing and Communications Data. Email campaign audience selection may also be based on client Profile Data (i.e. email all customers with Product 'X') or Contact Data (i.e. email all customers in Country 'Y').
Pipedrive Inc. (and subsidiaries) Analytics & CRM Identity Data, Contact Data, Marketing and Communications Data and Transaction Data may be shared and collected where you have engaged with a part of the business which requires it, such as Krystal Enterprise Sales. When browsing our Enterprise pages we will also collect Technical Data and Usage Data.
Salesforce UK CRM Identity Data, Contact Data, Profile Data, Transaction Data.
Gallagher Insurance Brokers Identity Data, Contact Data, Transaction Data
CloudFlare Infrastructure and Website Security Identity Data, Financial Data, Contact Data, Transaction Data, Technical Data, Profile Data
Trustico SSL/TLS Certificate Provider Identity Data, Financial Data, Contact Data, Transaction Data, Technical Data, Profile Data,
Infinit-O Outsourcing Support Services Identity Data, Contact Data.
Only Enterprise customers with dedicated 24/7 support requirements. Can be opted out.
LinkedIn Social Media Usage Data, Technical Data.
Facebook Social Media Usage Data, Technical Data.
Survey Monkey Data Gathering Software Identity Data, Contract Data, Technical Data, Profile Data when information is volunteered on that platform.