Terms and conditions
In short: they basically say—be fair to us, and we'll be fair to you.
Third Party Processor List
Please see in the table below a list of all our External Third Parties who may process your data, subject to the controls listed in our Privacy Policy.
This version of our third party processor list was last updated on 3rd May 2023.
| Name | Type of Service | Data Processed |
|---|---|---|
| MHA Larking Gowen | Accountants | Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. |
| Price Bailey LLP | Financial Auditors | Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. |
| Stripe | Payment Processor | Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software. |
| PayPal | Payment Processor | Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software. |
| GoCardless | Payment Processor | Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data. When payments are made using this software. |
| Pipedrive Inc. (and subsidiaries) | Analytics & CRM | Identity Data, Contact Data, Marketing and Communications Data and Transaction Data may be shared and collected where you have engaged with a part of the business which requires it, such as Krystal Enterprise Sales. When browsing our Enterprise pages we will also collect Technical Data and Usage Data. |
| The Rocket Science Group LLC (MailChimp) | Email Service | Identity Data, Contact Data, Marketing and Communications Data. Email campaign audience selection may also be based on client Profile Data (i.e. email all customers with Product 'X') or Contact Data (i.e. email all customers in Country 'Y'). |
| MetricsCube | Cloud based Data Analytics | Identity Data, Contact Data, Possible Financial Data, Transaction Data, Technical Data, Profile Data, Technical, Usage Data. |
| Salesforce UK | CRM | Identity Data, Contact Data, Profile Data, Transaction Data. |
| Taboola, Inc (AdRoll) | Retargeting / Remarketing | Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Aggregated Data limited to those using our krystalhosting.com site. |
| NextRoll, Inc (AdRoll) | Retargeting / Remarketing | Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Aggregated Data. |
| Google (Analytics, Drive, Tag Manager; etc) | Cloud based documentation software, storage & analytical | Identity Data, Contact Data, Profile Data, Usage Data, Transaction Data, Technical Data. Aggregated Data in occasional instances on internally-shared documents and analytics tools. |
| Microsoft OneDrive | Cloud based documentation software and file hosting | Identity Data, Contact Data, Profile Data. |
| MailChannels Corporation (MailChannels) | Cloud Based Mail Services | Identity Data, Contact Data, Technical Data, and Usage Data. Any email message sent to or from a MailChannels enabled Krystal Hosting server used solely for the purpose of email screening, which may also include the email address of the sender and recipients, plus the sender's IP Address. |
| Slack Inc | Live Chat Service | Identity Data, Contact Data, Technical Data, Profile Data for internal messaging that might include customer name and email details for the purpose of support. |
| Survey Monkey | Data Gathering Software | Identity Data, Contact Data, Technical Data, Profile Data when information is volunteered on that platform. |
| Simbiotik Limited | Marketing Services | Identity Data, Contact Data, Technical Data, Profile Data. Aggregated Data in occasional instances on analytics tools. |
| BunnyCDN | Content Delivery Network | Identity Data, Contact Data, Technical Data. |
| Adobe (Adobe Sign) | Electronic Document Signing/Storage | Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures. |
| PandaDoc Inc | Electronic Document Signing/Storage | Identity Data, Contact Data, Technical Data. If legal documentation requires e-signatures. |
| Mango Technologies Inc (ClickUp) | Project Management Software | Identity Data, Contact Data, Transaction Data rare instances of sharing for project management and internal internal improvements. |
| Seed Publicity Ltd (Hello Seed) | SEO and online marketing services | Identity Data, Contact Data, Transaction Data, Technical Data, Profile Data and Usage Data. Aggregated Data in occasional instances on analytics tools. |
| Crisp IM | Live Chat Service | Identity Data, Contact Data, Transaction Data, Technical Data, Profile Data, Usage Data. Financial Data, and other types of data not otherwise listed, may also be recorded should the customer happen to provide it during the live chat. |
| MaxMind Inc. | Fraud Prevention | Identity Data, Contact Data, Transaction Data, Technical Data. If fraud verification / prevention is required. |
| Uttings | Insurance Brokers | Identity Data, Contact Data, Transaction Data. |
| FULL Creative (AnswerConnect) | Telephone Answering Service | Identity Data, Contact Data. |
| MoneyPenny | Telephone Answering Service | Identity Data, Contact Data. |
| Enom Inc. | Domain Name & SSL Services | Identity Data, Contact Data. |
| OpenSRS | Domain Name Services | Identity Data, Contact Data. |
| Nominet | Domain Name Services | Identity Data, Contact Data. |
| Netistrar | Domain Name Services | Identity Data, Contact Data. |
| Trustpilot | Customer Feedback | Identity Data, Contact Data. |
| Infinit-O | Outsourcing Support Services | Identity Data, Contact Data. Only Enterprise customers with dedicated 24/7 support requirements. Can be opted out. |
| CloudFlare | Infrastructure and Website Security | Identity Data, Financial Data, Contact Data, Transaction Data, Technical Data, Profile Data. |
| Trustico | SSL/TLS Certificate Provider | Identity Data, Financial Data, Contact Data, Transaction Data, Technical Data, Profile Data. |
| Xero Limited | Accountancy Software | Identity Data, Financial Data, Transaction Data. |
Social Media | Usage Data, Technical Data. | |
Social Media | Usage Data, Technical Data. |
