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2016 Recap & Krystmas Support Times
Dear {{firstname}},

December is upon us and the most wonderful time of the year is drawing close! As usual we will be closing our support phone lines for the Christmas period so that we can take the opportunity to clean house and give our little elves a well deserved break from the phones.

Phone lines will be closed December 20th at 20:00 until 09:00 on January 4th.
Fear not! Ticket support will operate as usual throughout the holiday season. To get technical support simply login to your client area at and submit a ticket.

Business, Premium & Reseller Clients
If you have an emergency and are either on a Business/Premium plan or have paid for Emergency Support under your Reseller package, then you can get support 24/7 by calling us on 0203 515 1337 and entering your three digit emergency support pin.

If you aren't sure what this is or would like a reminder simply reply to this email and we'll sort you out.

We have been very busy throughout 2016. Here are a few of the improvements we've made to your service.

Free SSL via Let's Encrypt
From January popular browsers are going to start penalising sites that aren't secured by an SSL certificate (as some search engines already do).

As a result we've taken the decision to provide protection for every single domain and sub-domain hosted with us free of charge.

Most domains have been automatically secured, and you can see the status of all of your domains and manually issue certificates via the "Let's Encrypt" tool within your cPanel. Issuing new certificates is an easy 2 click process and once issued certificates automatically renew every 2 months, for the life of your hosting service. SSL made easy!

If you currently have a RapidSSL certificate it will be replaced with a free LetsEncrypt SSL before its next renewal. If you'd like it done sooner please contact us. (Geotrust and Geotrust EV certificates provide additional features such as a site seal and Green address bar so will not be replaced automatically.)

Free Site Builder
Due to popular demand we have also very recently added a brand new Site Builder to our offering. This is included in your hosting cost and has been made available to all clients in your cPanel under ‘Site Builder'.

There is even a built in help system with the site builder to help you on your way, so get creating!

Check it out at

Same Hosting, Just Faster
We've installed "Varnish" (a popular caching tool) service-wide to massively improve page loading times. Varnish caches content so that popular content is already loaded into memory. This can result in both static and dynamic content loading up to 10x faster than without caching!

Varnish is operating on our systems as a microcache - Dynamic content is only cached for a few seconds to ensure that visitors to your site don't see out of date content. Static content however, which typically changes far less often, is cached for 30 minutes.

If you are making significant changes to your site you can disable the caching via the "xVarnish" tool in your cPanel by enabling "Development mode" to ensure your changes are visible immediately. This will disable the caching for 6 hours and then automatically turn it back on afterwards.

There's more speed tweaks to come in 2017 but for now I'll let you get on.

From everyone here at Krystal, may I take this opportunity to thank you for your continued custom and to wish you a very merry Christmas and a wonderful New Year.

Kind regards,
Emma Bailey - Client Liaison
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