Contact Us
We’re on hand to handle your every need. We’ll be delighted to help.
Search our Knowledge Base
We have an extensive collection of articles published on our official support website to help our clients solve the most common problems.
Getting in touch
Let’s find the right help for you
Pre-Sales Enquiries
Not sure which plan might be right for you, or looking to find out more information about specs or setup? That’s what we’re here for! Just get in touch.
Existing Clients
If you can’t find what you’re looking for on our dedicated Support Site then don’t worry! That’s what we’re here for! You can even pick up the phone and talk to us.
Abuse and Domain Enquiries
To report abuse please e-mail abuse@krystal.uk
Complaints
Please visit our complaints page to lodge a concern or complaint.
Our Address
Krystal Hosting Ltd
124 City Road
London
EC1V 2NX
Live Stats
Transparent and honest support
Our award-winning in-house support is ready to assist.
1,106
Tickets
(last 7 days)
- 8 hours average resolution time
- 62% solved in 1 response
189
Calls
(last 7 days)
- 5 minutes average call duration time
- 30 seconds hold time target
1,373
Live Chats
(last 7 days)
- 7 minutes average wait time
- 20 days average resolution time
We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.
