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We’re on hand to handle your every need. We’ll be delighted to help.

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We have an extensive collection of articles published on our official support website to help our clients solve the most common problems.

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Getting in touch

Let’s find the right help for you

  • Pre-Sales Enquiries

    Not sure which plan might be right for you, or looking to find out more information about specs or setup? That’s what we’re here for! Just get in touch.

  • Existing Clients

    If you can’t find what you’re looking for on our dedicated Support Site then don’t worry! That’s what we’re here for! You can even pick up the phone and talk to us.

  • Abuse and Domain Enquiries

    To report abuse please e-mail

  • Complaints

    Please visit our complaints page to lodge a concern or complaint.

  • Our Address

    Krystal Hosting Ltd
    124 City Road
    EC1V 2NX

Get technical support:

Call sales:

020 8050 1337

Monday to Friday 9am - 8pm

Live Stats

Transparent and honest support

Our award-winning in-house support is ready to assist.



(last 7 days)

  • 8 hours average resolution time
  • 62% solved in 1 response



(last 7 days)

  • 5 minutes average call duration time
  • 30 seconds hold time target


Live Chats

(last 7 days)

  • 7 minutes average wait time
  • 20 days average resolution time

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.