"They're very highly skilled. There's no question that whatever we've needed, they’ve had the expertise to assist."
The problems facing Blueprint Solutions
Providing practice management software for the hearing healthcare industry, Blueprint Solutions is the fastest-growing in this important niche market, operating across four continents and supporting hearing clinics in eight countries. As they expanded, however, their technical team was more focused on maintaining the hardware, software, and network capabilities of their business, rather than improving their software and optimising customer experience.
Blueprint needed a partner that could offer the reliability, performance, and scalability they needed for their growing business, matched with Solaris expertise and responsive support that would handle any problems their team had.
How Krystal solved the problem
We started by diving into how Blueprint Solutions worked, including what platforms they used, future plans and ambitions, and what had been working for them and what wasn’t. We were then able to tailor a perfect package of services that met their requirements.
We built them a private cloud, giving them the ability to freely create and resize zones for optimal RAM flexibility, as well as access to Krystal’s Katapult platform for on-demand scaling. We also provide them with ongoing support, making sure that Blueprint Solutions gets the very most out of their cloud solution without having to spend hours in maintenance or problem solving.
What was used?
- Katapult Cloud Platform
- Dedicated Server
- Vyatta Firewall
- SmartOS Private Cloud
What did we see?
- A private cloud with the customisations needed for their business mixed with the flexibility of the public cloud
- Easy to scale resources during demand peak times
- Freeing up the technical team to focus on software development and refinement
How can Krystal help you today?
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(last 7 days)
- 8 hours average resolution time
- 63% solved in first response
(last 7 days)
- 6 minutes average call duration time
- < 30 seconds hold time target
(last 7 days)
- 14 minutes average wait time
- 50 minutes average resolution time
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