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Technical Documentation Writer

Do you love tech? Do you love writing? We're looking for someone to help us write amazing and comprehensive documentation.

About this role

Full Time, Remote


£30,000 to £35,000

Start date


We're looking for someone who loves tech and loves writing to join us to help us write amazing documentation to help our customers. If you'll enjoy playing with new technologies, gaining a deep understanding of them and then writing it all up, this is the role for you.

The role includes:

  • Writing friendly, detailed and comprehensive core documentation for all our products and services including those developed in-house (Katapult, Koru etc…) and those we use (cPanel, WHMCS, etc…)

  • Writing blog posts for our websites including tutorials, guides and details about newly launched features.

  • Working with our development teams to ensure that new features are documented as soon as they are launched.

  • Have a complete understanding of all our products and services and be up to date with all new developments.

  • Curating useful resources which can be shared with the marketing department for sharing on social media.

Essential requirements

  • A very good level of spoken and written English
  • A demonstrable ability and desire to learn new technologies and develop new skills which can be shared with the community.
  • An ability to craft well-written and easy to understand technical documentation.
  • Knowledge of the web hosting and/or cloud computing industry
  • A desire to learn new skills and technologies
  • Excellent attention to detail

Highly desirable experience

  • Knowledge of open source technologies
  • Experience working with Linux servers and software
  • Experience working with existing Krystal products like Katapult, Onyx or DeployHQ.

About The Requirements

Excited about the role but not sure you meet every requirement? If you think you have other qualities that would be of value please mention them in your application and apply. We consider the whole picture and value everything you can bring to the role.


Apply now

Krystal perks

  • Work with passionate colleagues

  • Room for learning and self development

  • Training courses through Udemy and other providers

  • Exciting career opportunities

  • Responsibility - we trust our staff

  • Regular company events

  • Generous company pension scheme

  • 31 days’ starting holiday

  • One bonus holiday on your birthday

  • Extra holiday days at 1, 3, 5, 7 & 10 yrs

  • Holiday buy-back scheme

  • Employee Assistance Programme

  • Private medical insurance for staff once they pass probation

  • Salary sacrifice electric vehicle lease scheme for staff once they pass probation

  • Lifetime carbon offset - not just from when you started!

  • Free Krystal services!


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