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Careers

Technical Support Agent (Sunday to Thursday)

Join our excellent support team, supporting over 32,000 customers!

View job details

About this role:

Full time, remote

Salary:

£21,000 - £29,000

Start date:

ASAP

We are looking for a full-time support technician to join our friendly team of highly skilled staff. This role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer-focused.

You would join a team of 40+ like-minded individuals. We use Slack and TeamSpeak to keep in touch with each other throughout the day and support is handled through tickets, phone calls and live chat.

Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. We will, of course, provide on the job training and there’s scope for additional training via courses to develop your career. Once up to speed we expect our support staff to be able to handle 90%+ of incoming requests without needing to escalate.

This role is Sunday to Thursday 11 AM to 8 PM.

We want you to do your best work and we value diversity of opinion and background. Diverse candidates are encouraged to apply.

Essential requirements

  • "Autonomously Excellent" - you possess the skillset required to self-solve a wide range of problems, and when you don’t know how immediately, you figure a solution out
  • Experienced with cPanel & WHM
  • Polite, industrious and professional at all times
  • Security conscious
  • A native-level English speaker
  • Living in the UK (and have the right to work here)

Interested?

Click below to apply for this role:

Apply Now

Krystal perks

  • Work with passionate colleagues
  • Room for learning and self development
  • Training courses through Udemy and other providers
  • Exciting career opportunities
  • Responsibility - we trust our staff
  • Staff rewards for excellence
  • Regular company events
  • Generous company pension scheme
  • 31 days’ starting holiday
  • One bonus holiday on your birthday
  • Extra holiday days at 1, 3, 5, 7 & 10 yrs
  • Holiday buy-back scheme
  • Employee Assistance Programme
  • Private medical insurance for staff once they pass probation
  • Free Krystal services!

Interested?

Apply for this role now







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