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We are looking for a full-time support technician to join our friendly team of highly skilled staff. This role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer-focused.
You would join a team of 40+ like-minded individuals. We use Slack and TeamSpeak to keep in touch with each other throughout the day and support is handled through tickets, phone calls and live chat.
Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. We will, of course, provide on the job training and there’s scope for additional training via courses to develop your career. Once up to speed we expect our support staff to be able to handle 90%+ of incoming requests without needing to escalate.
Technical Support Agent
- Full time
- Remote
Salary:
£20,000 - £29,000
£20,000 - £29,000
We are looking for a full-time support technician to join our friendly team of highly skilled staff. This role will involve answering support tickets, live chats and support calls as part of the main tasks throughout the day. You must be organised, efficient and customer-focused.
You would join a team of 40+ like-minded individuals. We use Slack and TeamSpeak to keep in touch with each other throughout the day and support is handled through tickets, phone calls and live chat.
Our fleet runs cPanel and a LAMP stack, so familiarity with these technologies is highly preferable. We will, of course, provide on the job training and there’s scope for additional training via courses to develop your career. Once up to speed we expect our support staff to be able to handle 90%+ of incoming requests without needing to escalate.
Essential requirements:
- "Autonomously Excellent" - you possess the skillset required to self-solve a wide range of problems, and when you don’t know how immediately, you figure a solution out
- Experienced with cPanel & WHM
- Polite, industrious and professional at all times
- Security conscious
- A native-level English speaker
- Living in the UK (and have the right to work here)
Highly desirable experience:
- WHMCS
- OnApp, LAMP, SSH
- Knowledge of end user applications such as Wordpress, Joomla, Magento etc
- Understanding of mod_security and security best practices
- Flexible with your working hours
About this role:
Join our excellent support team, supporting over 29,000 customers!
Date posted: February 27th, 2021
Start date: ASAP
Department: Support
Click below to apply for this role:
Apply NowKrystal Perks:
- Work with passionate colleagues
- Relaxed working atmosphere
- Autonomy - do what you think is needed
- Training - exciting career opportunities
- Responsibility - we trust our staff
- Room for learning and self development
- Staff rewards for excellence
- Regular company events
- Company Pension scheme
- 31 days starting holiday
- One bonus holiday on your birthday
- Extra holiday days at 1, 3, 5, 7 & 10 yrs
- Holiday buy back scheme
- Employee Assistance Programme
- Private medical insurance for staff once they pass probation
- Free web hosting!!
Interested in joining our growing family?
If you have previous experience in web hosting and are interested in joining an innovative and highly motivated team then please click the 'Apply Now' button and send us through your CV.