Careers
Are you "autonomously excellent"? If so, you're what we're looking for!
Current job openings...
Support
Technical Support Agent
Join our excellent support team, supporting over 28,000 customers!
Date posted: July 2nd, 2020
£20,000 - £23,000
Krystal Perks:
- Work with passionate colleagues
- Relaxed working atmosphere
- Autonomy - do what you think is needed
- Training - exciting career opportunities
- Responsibility - we trust our staff
- Room for learning and self development
- Staff rewards for excellence
- Regular company events
- Company Pension scheme
- 31 days starting holiday
- One bonus holiday on your birthday
- Extra holiday days at 1, 3, 5, 7 & 10 yrs
- Holiday buy back scheme
- Employee Assistance Programme
- Private medical insurance for staff once they pass probation
- Free web hosting!!
Interested in joining our growing family?
If you have previous experience in web hosting and are interested in joining an innovative and highly motivated team then please click the 'Apply Now' button and send us through your CV.
Regular events...
At Krystal we really do believe that our amazing growth and reputation is directly down to our amazing team and as such we love nothing more than to thank everyone involved by having regular family outings.
Our most recent events include:- Sleeping overnight at the Natural History Museum
- Watching the Star Wars movie at the world famous Leicester Square Odeon cinema
- The annual Krystal birthday party held on the South Bank, London
- Indoor skydiving
- Visiting the O2 arena for the Star Wars exhibit
- Seeing the Book of Mormon on the London West End
- Dining in the dark at the famous Dans Le Noir restaurant
- Ice Skating at Winter Wonderland, Hyde Park.
- Visiting the Comedy Store in central London
We're an awesome company, here’s why...
Our amazing team
Our team is like a family, we support and encourage one another. Working with like minded individuals makes each day at Krystal fun and exciting. We also host regular pizza nights as no army likes to march on an empty stomach as they say!
Generous holiday scheme
We offer 31 days paid holiday plus additional loyalty days accrued the longer you are part of the team. We also have a buy back system so if you don’t use your additional days, you’ll automatically be paid for working them!
Flexibility
And we don’t necessarily mean doing yoga at our desks! We do really mean we have an empathetic work environment and we appreciate unexpected things happen, often at the last minute, so our dedicated team manager is always on hand to help at those times.
Working in a relaxed, casual work environment.
We use a wealth of technology to stay connected to our work colleagues, to keep our team in touch with each other throughout their shifts.
Staff gatherings
We try to regularly get the whole team together for special events including the annual Krystal birthday party and of course Krystmas (™ pending). We pay for travel and accommodation for our staff to ensure everyone has the opportunity to join and we try to offer a diverse range of events throughout the year to ensure there is always something for everyone.
Innovation and creativity
We encourage our team to be innovative and creative, to learn and to grow with our full support. We encourage independent thinking and discussion amongst the whole team and as we have a flat organisation structure this means any ideas you may have will go straight to the top as they say! You’ll be a part of a growing company and you’ll see your own ideas potentially implemented and your work directly contribute to the company's success.
Hear what our staff think...
“The driving force behind my joining Krystal was the company ethics and the attitude of the whole team, I knew I’d be helping customers and could go the extra mile unrestricted when needed in the interest of the customer. Everybody within the company is valued and you genuinely feel like you’re a part of the success when you see it growing. With employees spanning the length of the UK there’s a good variety of people, great progression and rewards for those that work hard.” Kris, Support Technician
“Krystal is a gem of a company to work for - you really do feel valued, and this helps you give the best experience possible to our customers. I’m also always learning and developing new ways of tackling queries that come up. Also, even though the team are based all over the UK, I feel like I’m working in a great team environment, where I’m rewarded for success & hard work but can also have a laugh too. Overall, I love it here, if you’re motivated, hard working and a team player, you’ll feel right at home!” Mike, Support Technician
“I can honestly say that Krystal is the first company I have worked for that is truly customer and employee focused, employees are challenged to take charge of personal development so you can expect to learn new skills quickly and be persistently rewarded for doing so. Our team is like a family and we regularly have meets where employees can meet up, relax, and have a great time.” Jordan, Support Technician