Careers
Life at Krystal
Current Vacancies
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Technical Support Agents
£22,000 to £29,000
Join our excellent support team, supporting over 32,000 customers!
Don't see your role listed above?
If you think you might be a good fit for our team but we're not currently advertising for the role that best fits you, please send us your CV anyway. We'd love to hear from you.
Apply for a different roleValuing our people.
Respecting our planet.
Being the best at what we do.
Krystal exists to make the world a better place. We run on 100% renewable energy, are carbon negative and as a regenerative business give back more to society and the planet than we take.
Our Green ethos spells out our approach in more detail.
We put our people and our planet first. So when it comes to finding the right team members, we believe values and cultural fit are just as important as skills or qualifications. The only way we can fulfil our purpose is with the best people onboard who understand what Krystal is about, and want in.
Of course, we expect you to be great at what you do. What’s more, we trust you to do what’s needed. Apply your talent and you’ll be rewarded with a truly fulfilling career full of exciting opportunities for development, training and a healthy dose of Krystal perks. We respect and nurture our team members and celebrate the value each individual brings.
Krystal is a unique company to work for, full of passionate, friendly people doing what we love while working toward something truly worthwhile.
Interested? Read on…
Creed
Krystal values
We don’t do corporate speak at Krystal, so you won’t find meaningless tick-box values here. We do however, have an approach that can be summed up in a few simple words:
Honest, reliable and personal.
If you want to read more about how and why we’re in business, take a look at our ‘Creed’, written by Simon, our founder and CEO.
Benefits
Krystal perks
It’s the extra details that can make a good career great. So we’ve packed in plenty of benefits and rewards to show our people how much we value them.
If you think you might be a good fit for our team but we're not currently advertising for the role that best fits you, please send us your CV anyway. We'd love to hear from you. Please click “Apply” beneath Current Vacancies section for speculative applications
- Work with passionate colleagues
- Room for learning and self development
- Training courses through Udemy and other providers
- Exciting career opportunities
- Responsibility - we trust our staff
- Regular company events
- Generous company pension scheme
- 31 days’ starting holiday
- One bonus holiday on your birthday
- Extra holiday days at 1, 3, 5, 7 & 10 yrs
- Holiday buy-back scheme
- Employee Assistance Programme
- Private medical insurance for staff once they pass probation
- Salary sacrifice electric vehicle lease scheme for staff once they pass probation
- Lifetime carbon offset - not just from when you started!
- Free Krystal services!
Rewarding hard work
Living Wage Employer
We value our people and feel that a hard day’s work deserves a fair day’s pay. So, we’ve signed up to the Living Wage Foundation and been officially accredited as a Living Wage employer.
By doing so, we’ve joined thousands of progressive organisations, businesses and people campaigning for a real Living Wage, independently calculated and based on the ACTUAL cost of living, not just the government minimum.
Work hard, play hard
Krystal Events
With the vast majority of Krystal working remotely (better for the planet!), we’ve the perfect excuse to organise exciting trips and events to thank our team for everything they do, and let them get social.
Work hard, play hard
Krystal Events
With the vast majority of Krystal working remotely (better for the planet!), we’ve the perfect excuse to organise exciting trips and events to thank our team for everything they do, and let them get social.
Pre-covid events include:
- Sleeping overnight at the Natural History Museum
- Watching Star Wars at the world-famous Leicester Square Odeon cinema
- The annual Krystal birthday party held on the South Bank, London
- Crazy golf and cocktails at Swingers
- Murder mystery dinner & theatre evening
- Dining in the dark at the famous Dans Le Noir restaurant
- Bowling, table tennis and dodgems at Namco
- Ice Skating at Winter Wonderland, Hyde Park
- Visiting the Comedy Store in central London
Make a difference
Get in touch if you want to…
Make a positive difference
Our planet needs help. Krystal exists to make it a better place. Being the best at what we do helps us fulfil that purpose. In October 2021 we pledged to plant or protect a billion trees by 2030. We’re also a Climate Positive Workforce, so we’ll offset your ongoing carbon footprint (home, personal travel, holidays, food, hobbies and more) - just for being a member of our team. If you want to be part of the solution to the climate crisis, you’re in the right place.
Work with like-minded people
Working with like-minded individuals makes each day at Krystal fun and exciting - a place where you can be yourself. We’re friendly, open and encourage you to be your best, because we take pride in being the best at what we do. We also love our tech. Deeply. If you do too, you’ll find plenty of people here ready to share in your enthusiasm, whether it’s gaming sessions, the never-ending Mac v PC debate or comparing GitHub repos.
Celebrate diversity
Krystal is committed to maintaining a diverse workforce and an inclusive work environment. Our approach is shaped by a strong respect for each individual within the team. We want you to do your best work and we value diversity of opinion and background. We welcome applications from diverse candidates.
Work in a relaxed, casual environment
We work remotely at Krystal, so use a wealth of technology to keep in touch with each other throughout the day. We trust you to do what’s needed, so grant you real autonomy. We’re also human beings with families and we understand unexpected things happen, often at the last minute. We pride ourselves on our empathy and base our work relationships around kindness and respect.
Party!
We try to regularly get the whole team together for special events including the annual Krystal birthday party and of course Krystmas (™ pending). We pay for travel and accommodation for our staff to ensure everyone has the opportunity to join and we try to offer a diverse range of events throughout the year to ensure there is always something for everyone.
Innovate and get creative
Krystal is great people, great technology, in that order. So we encourage you to learn, adapt and to grow with our full support. We love independent thinking and open discussion and our flat organisation structure means any ideas will go straight to the top. You’ll be a part of a growing company and you’ll see your own ideas potentially implemented and your work directly contribute to the company’s success.
Team testimonials
Hear what our staff think…
The company is always evaluating how to improve its environmental and ethical impact. The team is friendly, supportive and knowledgeable working remotely. You are provided plenty of space to concentrate and work independently, while people are always available to support or talk when needed.
Andrew
Senior Software Engineer
I can honestly say that Krystal is the first company I have worked for that is truly customer and employee focused, employees are challenged to take charge of personal development so you can expect to learn new skills quickly and be persistently rewarded for doing so. Our team is like a family and we regularly have meets where employees can meet up, relax, and have a great time.
Jordan
Technical Support Agent
