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Live Chat is open from 9am to 9:30pm, Monday to Saturday, so is currently offline.

But don’t worry, you can still get expert assistance and information using one of the optons below:

UK's best web hosting

Expert Hosting Solutions since 2002

Hosting {{stats.computed.shared_servers_number_of_vhosts.valueFormatted}} websites for {{stats.single.total_active_clients.valueFormatted}} happy customers

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"I created Krystal to provide an “Honest, Reliable & Personal” alternative to the large faceless hosting corporations. We’re in business because we’re passionate about technology and solving problems for our clients."

Signature of Simon Blackler, CEO of Krystal Hosting

Simon Blackler - CEO

Join Krystal. Be in great company.

Here’s why we do what we do - our valued clients.
We’re proud to be a part of their success.

Cath Kidston
Financial Times

Honest, reliable and personal

Web hosting with a difference

Our unique approach centred on value, quality and transparency is why we’re often called the best in the business.

Whether it’s the blazing speed of our platform, the cutting-edge features we include for free or our award-winning in-house support team, you’ll find we do things a little differently here at Krystal. In fact, we’ve been doing things our own way for over 20 years. Join over 29,000 happy clients and discover the Krystal Difference for yourself.

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The Krystal Difference


Optimise your business. Accelerate your growth.

Leverage the world-class solutions of our managed cloud services to drive your business to even greater heights.

We provide managed cloud services that are personalised to your needs and looked after by small, friendly, solution-focused teams.

Find out more



We can help you move to the cloud, switch providers, or change the setup of your infrastructure.



We can come up with a new deployment strategy for ensuring that your code can move quickly from development, through staging and deployment.



We ensure your hosting platform runs smoothly and reliably, so you're free to get on with making your business a success.

Green Hosting Provider

100% Green Web Hosting Provider

We use 100% renewable electricity from sources like the sun, wind and sea.

Green Energy

Green Energy

We use Ecotricity for our power, the first company in the UK to offer true 100% renewable energy.

Green Datacentre

Green Datacentre

All power consumed at our datacentre facilities uses 100% renewable energy and all centres have achieved a PUE (Power Usage Effectiveness) rating of at least 1.2.

Green Mindset

Green Purpose

We work with key partners including Trees for Life, Ecologi and to create a path to a cleaner future. We balance profit with purpose and are B Corp pending.

Green-Minded Staff

Green-Minded Staff

Our staff are encouraged to be green and we assist where possible; we also hope our clients adopt a 'greener approach' to technology in the future.

Live Stats

Transparent, honest support

Our award-winning in-house support is ready to assist...



Total Tickets
(last 7 days)



Incoming calls
(last 7 days)

Live Chats


Live Chats
(last 7 days)

5 hours

Ticket resolution time
(average - last 7 days)

4 minutes

Call duration
(average - last 7 days)

5 minutes

Live chat wait time
(average - last 7 days)


Tickets solved in 1 response
(last 7 days)

30 seconds

Hold time

35 minutes

Live chat resolution time
(average - last 7 days)

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.

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See how we're honest & transparent in everything we do.